Q. What sort of call can I report?

A. You can report any call from an organisation (company, market researcher, political party, charity, etc). They call may be quite legal, but if it is a nuisance to you then this is a good way of letting the organisation know.

Q. What will you do with the information that you collect?

A. Once we have collected enough reports we will be able to publish league tables identifying the organisations that we have received the most reports about. This doesn’t mean that these companies have necessarily acted illegally, just that people are unhappy about receiving calls from them.

Q. What if I don’t have a caller ID or a company name?

A. If we have a caller ID or company name we can register your report alongside reports submitted by other people about the same company. If you don’t have any way of identifying the caller we can still use your report to monitor the types of nuisance call that people are receiving.

Q. Will you pass on my details to the company I reported?

A. No – we will not publish or pass on any identifiable data. We will publish statistics about the calls that have been complained about on our web site, and we will give companies access to complaints about them so that they can improve their systems and procedures, but this will not identify any individual.

Q. Who are trueCall?

A. The Directors of trueCall are the UK’s foremost experts on the subject of nuisance phone calls, and have been campaigning for call centres to act more responsibly for nearly ten years. They carry out research, publish reports, lobby government, regulators and industry bodies, and brief the media on the subject. In 2008 they patented and launched a product – trueCall – that is the first device in the world to allow you to control the calls you receive at home – to block out all types of nuisance phone call while letting calls from your friends and family straight through.